Create Value

We need to create value within the communication we are having with our patients. As we begin to create value, we need to reference terms and fundamental elements of value that address four kinds of needs. These needs include functional, emotional, life changing, and social impact. You want to consider your patients’ perspective, consistently work to improve patient satisfaction, and create a memorable patient experience. Here I want to reference the Elements of Value pyramid that was built from decades of research and experience found within an article in the Harvard Business Review. So, when communicating with our patients, we need to ensure we are giving our patients an element of satisfaction.