Now, as we dig down deeper into effective communication, we need to discuss body language and non-verbal communication, as two very important factors when it comes to relaying the message we’re trying to tell our patient.
As far as body language, it is not always what you say, it's how you say it and the body language that's associated with your communication. When you are not smiling or when you seem concerned or have weird eyebrows, when you're discussing whatever message it is, you're trying to tell your patient, they may not fully grasp what it is you're trying to tell them. So once again, it's not always what you say, it's how you say it. So, say it with positivity and with some spunk, and some knowledge behind it. Be confident. The gestures we make, the positions in which we hold our bodies, the expressions we wear on our faces and the nonverbal qualities of our speech – all contribute to how others view us.
Nonverbal communication forms a social language that is, in many ways, richer and more fundamental than our words. Now, our nonverbal sensors are so powerful that just the movements associated with body language are enough to really understand or to accurately perceive emotion. Our bodies are constantly speaking for us, whether we want them to or not. It’s important for you to acknowledge and understand how your body language can affect the overall perception from the patient.
Along with body language, understanding the proper terminology when communicating your products and services is crucial to ensuring the consistency and accuracy of the communication you are providing.