Now that you've been introduced to your patient, it's important that we speak to your engagement. 

At this particular point, you're likely receiving the baton pass, which is the patient information that will help guide you through their eyewear and prescription needs. Where is your eye contact, where is your focus and don't underestimate the importance of body language. It’s important that we're focused on the patient in front of us and that we’re open to receive the information that is going to be shared with us.