You are now a rockstar at converting shoppers to new patients, keeping your established patients returning regularly and managing your time as a patient care facilitator. Congrats! Now we need to work on how to manage that nice, full patient schedule in real-time. The unavoidable reality is that the patient's schedule will morph and change over the course of each day. You must be equipped to handle these incoming changes by the moment and know how to respond effectively while adjusting the schedule on the fly. Don’t worry, you’ve got this!