Introduction

Hello and welcome to Confidence and Competence in the Optical Dispensary. My name is Shaun Damico and I'll be your trainer for this course.

Now, whether you're a beginner or someone just looking to refamiliarize yourself, we must first understand what an optician actually is. An optician is not just someone that helps someone pick out frames. In our world, an optician is someone that helps the patient combine the prescription from the doctor with the wants and needs from the patient, in order to give them the best quality of life possible. While we do help them pick out frames that help exude who they are as a person and what their characteristics are, we're also there to help them make the tough decisions about what treatments and technology is available to them and what can actually help benefit them in their vision.

As we go through these courses, my goal is for you to understand both some terminology and key concepts that is important to understand in order to speak from a place of confidence, but also teach you some hands-on skills so that you know what you're doing in front of the patient, in order to come across more confident and know what you're doing.

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