Typically patients will call your office if they are noticing anything out of the ordinary. Here is a list of ocular symptoms you might hear as you speak to the patient. As you listen to their explanation, simply circle any of their symptoms on the Triage Form.
Ideally, you are capable of starting a new office visit medical record for the patient who is coming in for a visit that same day! This is the most efficient way to use your Electronic Health Record system, since you can enter all the pertinent information you've collected directly into the record for your team. However, sometimes this is just not the responsibility of the receptionist. You may be passing this form on to the clinical technician to set up the medical record and enter the data. Just be sure to confirm with your supervisor what exactly is expected of you.