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In the first session of our 6-part series on Schedule Management, industry expert Robin Elliott, President of Consulting at Williams Group, reveals the secrets to achieving a remarkable 70% conversion rate from phone inquiries. Discover how to turn casual shoppers into loyal patients through proven strategies and practical insights. In this session, you will learn: The importance of understanding where your patients come from. Effective scripting and role-playing techniques to enhance service excellence. Actionable steps to track and improve your team’s success. Robin Elliott provides in-depth guidance on forging strong patient connections and elevating your practice’s loyalty and new patient acquisition strategies. Equip your practice with the knowledge needed to transform phone inquiries into loyal patients.

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Ready to enroll? Schedule a call with our President of Consulting, Robin Elliott to start your Optometric Success Center journey! We are dedicated to providing the most customized experience to help you achieve your goals! Our courses may be virtual, but we prioritize human interaction so you never feel like you are talking to a computer. Get started with a personalized learning plan that will help you achieve your goals!