5-Star Patient Care

As we work towards developing 5 STAR patient communication, we need to first remember what it is we’re striving for. What exactly is 5-star patient care.

Do you remember what STAR stands for? When actively striving to provide 5 STAR care we are maintaining our patient-first mentality with an interest in satisfying, timely, and attainable results.

To get that, we must be effective in our communication with our patients. Once we have built the foundation of the relationship and welcomed the patient into our office, we must communicate our brand, our products, and our services effectively.

Strong communication is an integral part of our practices and when done well, our communication helps to build trust in the care that we’re providing and in the recommendations, we are giving to our patients. The manner in which our brand and the information is communicated is just as important as the information that’s being communicated. Patients who value our image and understand what is being discussed and are more likely to acknowledge and better understand their treatment options. You will find it much easier to retain the patient when it comes to asking them to return for an office visit or in a higher recall rate when it comes to the annual exam.