Attention to Detail

Okay, next we have attention to detail and the importance of accuracy. Attention to detail is what creates a positive environment for both you, your team, as well as patient. This means capturing all demographic information and patient details completely and accurately and knowing that what we do affects someone else as well as our own. So, with that said, we never leave something for someone else to do when we know we can get it done in a timely manner. 

Consider this, omitting the slightest detail can mean whether or not a claim is paid as well as whether or not we might be able to see our patient. So for example, during the scheduling process we forget to confirm the best number to reach our patient at and we're unable to do a confirmation of their appointment. Well, what can happen? The patient can forget and no show. What does that do to our schedule? Now, important note, always confirm, whether they are new or established, the best contact number to reach them at. Always, so that we can do those confirmations. Next, let’s say that we forget to pull their benefits before they arrive and we wait until that moment they're standing in front of us and we find out that they don't have benefits available. What type of experience is that for the patient and now what has happened to your schedule for the day, if they decide to not be seen. What about failing to get the simplest information regarding the primary insured? Notating whether or not they're male or female, we forget their date of birth, or we don't put the suffix that's associated with their ID or we have a typo, what happens? All of these little details can lead to a denied claim, meaning we don't get paid for the work that we do. And what type of message are we sending to our patient?

Accuracy and attention to detail are everything, because without collected revenue our doctors will not be able to have the latest and greatest technology, they might not be able to have the best frame selection for our patients and they decide to go elsewhere, or they may not be able to have basic office supplies. And most importantly, they may not be able to pay you at the rate that they would like to. And you know what, I always say, guess who is typically the last person to be paid. It's usually the doctor. they'll pay you first because they need you, they count on you to do a great job, because they're doing what they do best, they're focusing on patients. Remember, attention to detail and accuracy ultimately impacts how well we’re able to perform our job and ultimately our patients' experience. So, let's ensure that you are in a 5 STAR position.