Smaller Tasks

Next, I want you to break those larger tasks down into smaller steps. if you leave it as one big vague task, you're likely to miss something. For example, let's say you just have to fill the schedule. Well, if you don't break that down into smaller steps, especially when you’re learning,  you might for example forget to check your electronic communication system, which leads you to not following up and confirming that appointment, which leads you to not sliding the schedule, which leads to a no show and no appointments. So, we need to make sure that we take those larger tasks and we break them down into identifiable smaller steps.

So, this is what your to-do list may look like. Let's say you have confirm full schedule. so the steps for that are:

Step 1 – check messages 

Step 2 – check Weave or Solution Reach

Step 3 – call any unconfirmed appointments

Step 4 – slide the schedule

Step 5 – recall

If you have a plan and you know what needs to be accomplished, if you are distracted and you have to go help a patient or help another team member, if you have this written down and the steps that you need to do to accomplish the task, you will feel confident that you're not missing a step. Also as a side note, if you have multiple patient reception coordinators, it’ll be important that you divide up tasks equally, so that you can work together as a team.