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This program isn’t just about customer service, and whether or not you can provide an excellent customer service face or voice one time. This is about the entire patient experience. And it has to do with each and every one of you that touch or work with the patient throughout the patient care cycle. Whether you are at the front desk or selling glasses, working with the patient in clinical, working with the patient's insurance on the back end; each and every one of you hold a very important part of the entire patient experience.  

It is crucial to understand the importance of patient care when it comes to our practices being successful.

• Did you know that 90% of consumers use customer service as a factor in deciding whether or not to do business with a company?
• Did you know that investing in new customers or patients costs 5 to 25 times more than retaining existing ones?
• Did you know that consumers are willing to spend 17% more on a company that has outstanding customer service?

By aiming high and excelling in 5 STAR patient care, we can give our patients the service and the experience they desire and we can help lead our practices to a higher success.