Webinar Replay: How to Effectively Schedule a Call

Webinar Replay: How to Effectively Schedule a Call

Overview   In the first session of our 6-part series on Schedule Management, industry expert Robin Elliott, President of Consulting at Williams Group, reveals the secrets to achieving a remarkable 70% conversion rate from phone inquiries. Discover how to turn...
Webinar Replay: How to Effectively Schedule a Call

Webinar Replay: Turning Shoppers into Loyal Patients

Overview   In the first session of our 6-part series on Schedule Management, industry expert Robin Elliott, President of Consulting at Williams Group, reveals the secrets to achieving a remarkable 70% conversion rate from phone inquiries. Discover how to turn...
5 STAR Patient Reception – Frontline Efficiencies

5 STAR Patient Reception – Frontline Efficiencies

Overview   This program focuses on patient reception best practices and key frontline efficiencies that will positively impact your role as patient reception coordinator at the front desk. We will highlight the role you play in providing an excellent patient...
Excelling in 5 STAR Patient Care

Excelling in 5 STAR Patient Care

Overview   This program was developed to provide you with the foundations in providing 5 STAR patient care and to help you understand the importance of creating an outstanding patient experience. It’s easy for us to believe that we are providing great care,...